based on 3CX
What is IP telephony?
The principle of operation is simple: your voice from the phone is converted into digital format, which is compressed and transmitted over the Internet. The other side takes your voice and reproduces so that the interlocutor would hear you.
IP telephony has many advantages over fixed telephony: it is easily scalable, allows you to integrate with CRM and manage calls, and you can also set up an answering machine, which will reduce the load on the manager's department.
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Features of our solution
Integration with CRM3CX easily integrates with all popular CRMs, and can also be integrated into the site, or into another system thanks to API. This allows you to significantly increase the productivity of employees, reduce the number of their actions to a minimum. What does integration give?
- Synchronizing contacts
- Displaying customer information on an incoming call
- Quickly add customer information to CRM
- Quickly create a contact for an unknown number
- One-to-one calls to customers using 3CX Click to Call technology
|IOS and Android Apps|
|Windows and web client|
|Call Forward Busy|
|Call forwarding on no answer|
|Music on hold|
|Web conferencing||up to 25 participants||up to 100 participants/td>||up to 250 participants|
|Chat for website|
|Click2Call Browser Extension|
|Listening to a call in real time|
|Conversation transcription and search|
|Real-time statistics and monitoring|
|Call recording restrictions (start / stop)|
|Call routing based on skills|
|Сost*||from $0/year||from $260/year||from $315/year|