Digital Services offers dispatch Field IT Support in Europe, Russia, Ukraine, Kazakhstan and rest of the CIS (xUSSR). Please see Geographies section for detailed list of supported countries. Our wide network of partners means we can also provide support in other areas, by prior agreement.

Digital Services carries out on-site repair and configuration of hardware and software for workstations, and also assists remote teams in configuring servers and networking equipment. We also can perform migration and change requests (IMAC). Our local staff can assist your IT specialists in both planned and immediate work in remote locations on the basis of instructions from your central support group provided in both documentary and online support modes. Our engineers can be at a client’s site as fast as within two hours of a call. Our clients already number many international companies with whom we always sign strict non- disclosure and confidentiality agreements concerning information obtained during all projects.

All our IT engineers and partners undergo thorough security checks, have appropriate certification, and are highly skilled. This allows them to deliver exceptional IT services and ensure the timely resolution of all IT-related issues.

We have helped many organizations to successfully migrate to Windows 10 and Windows 365, supplying our own specialists to assist in-house staff during the migration period. Please see Case study section for typical scenario.

Resources provided

1st Level IT Dispatch Support

1st Level IT Smarthands Dispatch Support

2nd level Server Dispatch Support

2nd level Telecom Dispatch Support

SLA supported

2 hours same day

4 hours same day

Next business day

24x7 on-call coverage

Geo coverage

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